UK-based publishing consultancy, providing training, marketing campaign and market research support, and consultancy to publishers in the UK and internationally

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NEW online course

Email Marketing Workshop


This full day course has now been adapted to run over 2 x 3 hour sessions online on Zoom. It works especially well as an in-company tailored course, combining best practice principles and examples with real analysis of your own email campaign metrics. A really practical course with a guaranteed list of action points based on your own evidence. Email to find out more.


We now rely on email as the primary channel for marketing communication, yet reader engagement has never been more challenging. How can you be sure your results are as good as they can be? And how do you persuade new potential customers to sign up, open up, click through – and do all of this on a regular basis?

This course takes you from promoting your enews service to creating emails to engage and get those readers clicking.


Who’s it for?

Absolutely anyone who wants their email marketing to be a cut above that of their competitors.


What’s covered?

  • The sign up process. What makes people subscribe – and stay subscribed?
  • What are the implications of the new GDPR legislation, and what do you need to do NOW to ensure you comply?
  • A non-technical guide to firewalls, spam filters and sender reputation
  • How to write killer subject lines and grab attention in the preview pane
  • Establishing your email ‘voice’, and judging how much you need to say
  • Format and design, and the balance of copy, visuals and links
  • One-off marketing emails, regular newsletters, and the value of automated emails
  • Metrics and benchmarks – how well are your emails performing?
  • Customer engagement strategies
  • Managing challenges, from balancing ‘creative’ with templates, to negotiating with colleagues over email content.


Rachel Maund

Rachel Maund has been tracking email trends and training in this area for well over a decade, as well as writing Marketability’s eBulletin every single fortnight since 2003.

Course dates

Register your interest, date TBC
(London or Oxford)

£350 + VAT

Very practical and a good opportunity to learn from peers.
Delegate from MIT Press

Watch tutor video

Video to follow.

Marketability (UK) Ltd

12 Sandy Lane
TW11 0DR

Tel +44 (0)20 8977 2741