Welcome to our latest fortnightly eBulletin, posted here on 14 April 2020. In this issue:
The best and the worst of email marketing during a crisis
It’s perfectly possible to continue email marketing, but what (if anything) do subscribers want? The way different organisations have responded has been striking, ranging from excellent to truly appalling. This seems to have been your experience too, with several of you unable to resist forwarding emails that had struck you, for good or bad. (Thank you!)
Here are seven approaches currently hitting my inbox.
- The carry on regardless email. Absolutely no change to frequency or content. Sorry, I’m deleting these on sight, I’m really not in the mood to pretend everything’s fine.
- The tokenism email. Starts with a reference to extraordinary times. Ends with ‘stay safe’. Carry on regardless in between. Actively irritating, also deleting on sight.
- The let’s all cheer up email. Here’s a real first line from a publisher that really should know better (far too dreadful to name and shame, sent to teachers on 30 March): ‘Another week down! Y’all are killing it!’ (OK, this is possibly in a group all on its own, the worst email of 2020 in my inbox to date.)
- The we’re here for you email. Potentially excellent if done well, but backfires badly if an empathetic opening is then followed by frivolous special offers for things you don’t care about just now. (Hair straighteners anyone?)
- The come to a webinar email. Really? I’m spending my life online at the moment, this is about the least appealing offer I could imagine.
- The tips for WFH email. We could probably all write our own list of working from home tips by now, but that doesn’t mean it makes good email content when it accounts for half the emails in the inbox. But make it specific to your sector/expertise, and make this clear in the subject line, and this could be a winner.
- The let’s be honest email. This approach is the only one working for me right now. It acknowledges both the crisis and the fact that normal is definitely suspended. It explains how the company is responding, and how it’s impacted, but without being preachy or self-obsessed. And it offers something of value to readers that it’s able to give. One of the best examples came from Bradt Travel Guides, subject line ‘Bradt readers – we need you now!’ With everybody’s travel currently suspended this personal email encourages readers to ‘Keep dreaming. Keep reading’, with the help of 50% off its guidebooks to help them plan for happier times ahead.
Maybe I’m unusually irritable when I review my inbox just now. Or do you recognise my assessment and reactions from your own experience?
We’ve decided to switch to monthly eBulletins and largely lay off the selling messages. It’s enough for us for now to just stay in touch. You know where we are if you need us, and we’d love to hear from you even if you just want to share your own examples from your inbox.View the Bradt email for yourself
And of course, our Email Marketing Workshop
is the reason why we collect good and bad examples of email practice.
Why ads aren’t appearing on digital newspaper sites
Digital newspaper readership is currently at a record high, and you might imagine that would be appealing to advertisers, yet you’ll see very few ads on these sites. The reason has nothing to do with cuts to advertising budgets.
As The Guardian website explains: “When advertisers run digital campaigns they use keyword blacklists … that automatically stop ads running in potentially problematic stories that feature them. Publishers say that words related to the pandemic – such as coronavirus and Covid-19 – are appearing on blacklists across the industry.” Which means that ads are being suppressed in any item mentioning either, even if the article in question is not about the virus.
Read the article for yourself.
Using Zoom? Watch out for this
The last few weeks have seen the meteoric rise of Zoom.
How many of you have seen reports on Facebook of participants behaving ‘inappropriately’? As in ‘dancing around naked’, assumed to be because he/she didn’t realise they were on camera? In fact this is more sinister than it first appears.
Entry to Zoom events is via URLs, pins and passwords, but the default setting of Zoom is to be open to all, even down to the level of file-sharing for all participants. And this has been exploited by trolls who have used it to broadcast explicit pornographic content. And it could potentially have significant security implications too.
This useful article in The Guardian explains the simple measures it’s wise to take to avoid a naked stranger ‘zoombombing’ your virtual pub night – or that Zoom work meeting you convened ...
On The Marketability Grapevine on Facebook
- Lastminute.com gets the apology email at a time of Covid-19 just right.
- Read something that hit the spot in this eBulletin? Click through and like the item or add a comment on Facebook
- Watch the Wall for postings of new jobs, or feel free to add to them.
Visit The Marketability Grapevine.
Tip of the week: Keep an ‘I wish’ list
You may find yourself saying ‘I wish we could ...’ regularly at the moment, about the simplest things: ‘I wish we could pop next door’, or ‘I wish we could meet up for a coffee’. This tip is to keep a list so that when things return to some sort of normality and choices open up to us once again we can remember to exercise them and appreciate them as never before.
Thank you to Helena Earnshaw from Honno Press for sharing this.
We’ll be back again on 12 May. In the meantime, stay safe.